If there is a physical defect or damage to your product, or if the product does not correspond to what you ordered, please follow these steps:

• Photograph and document the defect as clearly as possible so we can work with you on a solution.
• Carefully photograph the packaging your products were delivered in so we can assess any transport damage. (Do not discard the packaging—it serves as evidence for transport damage claims.)
• Email us at info@atwhb.se and describe your issue in as much detail as possible.

If the defect is minor—such as a missing mounting part or a damaged plastic piece—we will first send you a spare part you can easily replace. This is the fastest and simplest option.

Depending on the nature of the defect, we may also offer a post-purchase discount. If you are unable or unwilling to replace the damaged part yourself, you may return the product to us for repair. We will then send it back to you, usually within 1–2 weeks, and we will cover all costs.

If the defect is severe, we will first ask you to return the product immediately for repair (typically 1–2 weeks; we cover all costs). Alternatively, we may send a completely new product and ask you to return the defective one at our expense. In exceptional circumstances, we may allow you to keep the defective product. In other cases, we may refund the entire purchase amount as store credit. Finally, if necessary, we will refund the amount to your account; the handling of the defective item will be determined case-by-case.

If you have received an item that does not match your order, please do the following:

• Photograph and document the discrepancy clearly so we can find a solution with you.
• Email info@atwhb.se and describe how the product differs from your order.

Depending on the nature of the issue, you may receive a discount on the product or a new product delivered to your home. The incorrect product will be returned to us at our expense, unless otherwise agreed.

If you suspect the product was damaged during transport (e.g., a hole in the box or a bent package), follow these steps:

• Photograph and document the damage clearly before opening the package.
• Carefully unpack. If the product is damaged, photograph and document it.
• Email info@atwhb.se and describe the situation.

Since we work with collection agencies and payment services such as Klarna, you must pay the invoice according to schedule—regardless of the order status—to avoid late fees.

If there is an issue with your order, we will take the actions listed on this page and, if required, refund your money as soon as possible.